Refund Policy
Last Updated: 19/05/2024
Welcome to ALEX GAME SHOP! This Refund Policy outlines the terms and conditions for refunds related to purchases made through our app. By using our services, you agree to comply with the refund policy outlined below.
1. Digital Products
1.1 Refund Policy: We do not provide refunds for cancellations of digital gift cards or any other digital products. All sales of digital items are final.
2. Physical Products
2.1 Refund Policy: Refunds are available for physical products.
2.2 Requesting a Refund: To initiate a refund for a physical product, please contact us within [number of days, e.g., 7 days] from the date of delivery.
2.3 Conditions for Refund: Refunds will be processed for physical products that meet the following conditions:
The product is in its original condition and packaging.
The product has not been used or damaged.
All accessories, manuals, and packaging are included.
2.4 Refund Process: Once your refund request is approved, the refund process may take 3 to 5 working days to be completed. The refund will be issued to the original payment method used for the purchase.
3. Contact Information
3.1 If you have any questions or concerns regarding our refund policy, please contact us.
4. Changes to the Refund Policy
4.1 We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected with the "Last Updated" date.
Thank you for choosing ALEX GAME SHOP! If you have any issues with your purchase, please contact us, and we'll be happy to assist you.
